Effective business relies on communication and collaboration. The capacity to work together to make decisions, address challenges, and exchange ideas is crucial for a company’s evolution, growth, and success in today’s fiercely competitive and rapidly changing market landscape.
Hosted Voice (VoIP)
Hosted Voice /PBX uses your internet connection and the power of the cloud to provide your business with reliable telephony, affordable calling plans, high definition (HD) office phones, and dozens of calling and mobility features that help your employees work smarter. No need to manage expensive equipment or hardware onsite. We manage the whole system so you can focus on your business priorities.
Features & Scalability:
Feature-rich capabilities and mobility features like Advanced Call Forwarding and One Number Calling across devices make it easy to work from anywhere. Get only the seats you need, and scale as needed.
Easy Management: With a hosted service, you can stop funding and servicing PBX equipment. We offer fast install options and free training for your users and admins. With our web portal, you can easily manage services and support.
100% Uptime: Cloud based & fully redundant. Mobility features and management tools giving you multiple layers of redundancy. Never experience a lost call.
24/7/365 support
Unified Communications (UCaaS)
Unified Communications as a Service (UCaaS) is an all-in-one collaboration solution delivered via the Webex or Teams application on your PC or smartphone device, integrating your hosted voice solution with the power of Teams ot Webex. Empower your employees to call, meet, message, and move your business forward, with cloud-based Unified Communications. Feature-rich, easy to manage, scalable, secure, and future-proof.
Feature Rich Tools: UCaaS provides the tools for the hybrid workforce. From any device, anywhere, employees can hold secure virtual meetings, screen and file share, whiteboard or annotate, record and transcribe, SMS/MMS instant messaging, and make/receive calls from a single business phone number.
Fully integrated Collaboration: Never miss an important call while integrating all the benefits of your collaboration platform. Expand your footprint and your work force without the limitation. The collaboration tools will ensure everyone has access to the information and the people they need to get the job done.
A Secure & Integrated Platform: Security is built-in, with end-to-end encryption of messages, room names, and files. Content is encrypted by a user’s device before sending and decrypted by recipients. Media encryption protects audio, video, and screen share during a call. Our UC offerings integrate with popular services that include Salesforce, Jira, Microsoft 365, and Google Suite. Works on Windows, Mac, iOS, and Android devices.
Fully Redundant with 24/7/365 support.
Contact Center (CCaaS)
We tailor your CCaaS platform to suit your organization’s specific use cases. By considering both your technical requirements and business objectives, we ensure optimal cost-effectiveness and performance. Our offerings range from a foundational Professional platform to an advanced solution, delivering top-tier performance across multiple solutions.
Advanced Analytics and Data: Our Solutions incorporates advanced Business intelligence and Data tools to measure team effectiveness and gauge customer satisfaction while containing costs.
Fully Scalable and Unified: Support your staff across multiple locations and scale the solution to meet your demands
Easy Management & Upgrade: Your solution can be managed from your central portal and is continuously updated with new features.
Feature Rich: Advanced ACD and cloud based features ensure effective call treatment and distributions.
Secure and redundant : Built in encryption and monitoring to meet all your security requirements along. Every solution has multi-level built-in redundancy to protect against disruptive events and ensure continued operations.
24/7/365 support
SIP Trunking
Harness the capabilities of cloud-based IP phone functionalities while enhancing the worth of your current telephony investments. Link your IP-enabled PBX to the public telephone network through your existing broadband connection.
Cost-effective and dynamically configurable: Our Sip Trunking Solutions can replace expensive PRIs and traditional phone lines, with a feature rich and fully managed environment, utilizing your existing IP network.
Scalable: Additional SIP Trunks can be easily added to keep pace with current call volumes, while our bursting ability allows you to burst beyond your SIP trunk capacity to meet every need.
Feature Rich: Web portal access allows your phone service features and lines to be managed in real time. On demand call forwarding, Follow me features, Screening Groups, Hunt Groups, AA and Time Day routing are just some of the available features managed in real time through your portal.
Available as either native SIP, PRI or Analog hand-off
Fully Redundant and Secure with 24/7/365 support.
Other Voice Services:
Toll-Free Services (Domestic & International).
POTs and PRI Replacement Solutions.
Virtual Fax Solutions.
Stand-alone Audio and Web Conferencing Solutions.